Consumer Guarantees Act: refunds, faults and Commerce Commission

The Consumer Guarantees Act 1993 implies warranties into consumer transactions — acceptable quality, fit for purpose, reasonable price. Retailers cannot refuse by pointing at manufacturer warranty only.

Disputes Tribunal handles claims up to $30,000 (higher by agreement). Commerce Commission enforces against misleading conduct under the Fair Trading Act alongside CGA patterns.

Businesses mixing B2B and consumer sales should separate terms — CGA does not apply to goods bought for resupply in trade in the same way.

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